Refund Policy
Last Updated:
1. Right of Withdrawal
In accordance with EU consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving the product, without giving any reason.
2. Withdrawal Period
The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), acquire physical possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision by clear statement (e.g., email).
3. Company Information
Company Name: Zomralextrixelar
Address: Stadlbauerstraße 6, 4040 Linz, Austria
Email: info@zomralextrixelar.world
4. Effects of Withdrawal
If you withdraw from the contract, we will reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and not later than 14 days from the day on which we are informed of your decision to withdraw.
We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
5. Return of Goods
5.1 Return Conditions
You must return the goods without undue delay and in any event not later than 14 days after informing us of your withdrawal. The deadline is met if you send back the goods before the period of 14 days has expired.
5.2 Return Costs
You will bear the direct cost of returning the goods. We will bear the cost of return if the goods are defective or if we have failed to inform you about your right of withdrawal.
5.3 Product Condition
Products must be returned in their original packaging, unopened, and in the same condition as received. We reserve the right to refuse refunds for products that have been opened, used, or damaged.
6. Exceptions to Right of Withdrawal
The right of withdrawal does not apply to:
- Goods made to your specifications or clearly personalized
- Goods which are liable to deteriorate or expire rapidly
- Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
7. Refund Processing
7.1 Refund Timeline
Refunds will be processed within 14 business days after we receive the returned goods and verify their condition.
7.2 Refund Method
Refunds will be issued to the original payment method used for the purchase.
7.3 Partial Refunds
We may deduct from the reimbursement an amount equal to the diminished value of the goods if the deterioration results from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
8. Defective Products
If you receive a defective or damaged product, please contact us immediately. We will arrange for replacement or full refund, including return shipping costs.
9. Cancellation Before Shipment
If you wish to cancel your order before it has been shipped, contact us immediately. We will process a full refund within 5 business days.
10. Contact for Returns
To initiate a return or refund, contact us:
Email: info@zomralextrixelar.world
Address: Stadlbauerstraße 6, 4040 Linz, Austria
Please include your order number and reason for return in your communication.
11. Disputes
If you are not satisfied with our refund decision, you have the right to file a complaint with your local consumer protection authority or seek resolution through alternative dispute resolution mechanisms.
12. Google Ads Compliance
This refund policy complies with Google Ads requirements for dietary supplement sellers. We maintain transparent return and refund procedures as required by advertising standards and consumer protection laws.
Our refund practices align with EU consumer protection directives and Google's advertising policies, ensuring customers have clear information about their rights and our obligations.
13. Geographic Applicability
This Refund Policy applies to purchases made through our website from Austria and other EU countries. Refund rights are provided in accordance with EU Consumer Rights Directive (2011/83/EU) and applicable Austrian law.
14. Changes to Policy
We reserve the right to modify this Refund Policy. The "Last Updated" date indicates when changes were made. Changes will not affect returns initiated before the policy update.